About Us
Technology-Driven Business, Continuously Improving Conversion
Knight SCRM is developed by Shanghai KindleKeys Information Technology Consulting Co., Ltd. — a SaaS marketing technology company dedicated to B2B and premium B2C enterprises, and a certified Salesforce ISV & Consulting partner.
Our Story
Shanghai KindleKeys Information Technology Consulting Co., Ltd. is a company focused on providing SaaS (Software-as-a-Service) products and services for B2B and premium consumer enterprises. Headquartered in Shanghai with an R&D centre in Taicang, Suzhou, we are also a Salesforce.com ISV & Consulting partner. Our Knight CRM product has been recognised by Salesforce with the "Industry Best Solution Award" and the "Most Innovative Award."
As a marketing and intelligence technology company, we help our customers enhance conversion rates through data insight, precision marketing, and customer loyalty. Our product suite covers customer data platforms, marketing automation, lead scoring and nurturing, and loyalty management — serving B2B industrial, luxury, education, real estate, and retail sectors.
We continuously optimise and upgrade our products and services, committed to helping brand enterprises build customer journeys and digital precision marketing, providing end-to-end solutions for omni-channel data management.
Our Values
Core Principles That Drive Us Forward
Technology-Driven
Data insight and automation are at the core — every marketing decision backed by evidence, every outcome measurable.
Omni-Channel Integration
Connect WeChat, email, SMS, and your website into a single unified customer profile.
Continuous Conversion Growth
We focus on quantifiable results: conversion rates, ROI, and sales cycles — every metric traceable.
Deep Partnership
Beyond software, we deliver implementation training and customer success support, growing alongside our clients.
Our Journey
Key Milestones
Shanghai KindleKeys Information Technology founded; Knight CRM project launched
Recognised by Salesforce with Industry Best Solution Award and Most Innovative Award
Full product upgrade to Knight SCRM, introducing WeChat SCRM and omni-channel marketing automation
Enterprise client base exceeds 100, spanning B2B, education, luxury, and real estate
Continued iteration on AI-powered lead scoring and audience insights, enabling more enterprises to achieve super conversion
Services
Our Services
Security & Trust
- Platform holds multiple international security certifications including ISO 27001 and CSA STAR
- SSL transport-layer encryption and database-level security encryption
- Multi-layer protocol protection with signed service agreements and confidentiality commitments
- Rigorous internal process controls ensuring platform and customer data security and integrity
Training
- One-stop user guidance including product onboarding, in-store training, and partner training
- Helping enterprises navigate their digital transformation journey
- Customised training content that seamlessly maps to your existing business processes
Professional Team
- Management team composed entirely of SCRM industry experts and long-term Salesforce core partners
- Technical team with decades of CRM system development experience
- Extensive experience serving Fortune 500 enterprises
After-Sales Service
- Comprehensive training ecosystem to help enterprises get up and running quickly
- Real-time monitoring of system features with continuous iterative upgrades
- Senior consultants available around the clock for one-on-one guidance
Contact Us
Hong Kong HQ
20/F, Focal Commercial Centre, 573 Nathan Road, Kowloon, Hong Kong
Shanghai Office
2/F, Building 7, 388 Songhu Road, Yangpu District, Shanghai
Suzhou R&D Centre
20 Jianxiong Road, Taicang Science & Education New Town, Suzhou
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